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    Event Profile
    Class/
    Online
    Classroom
    Date February 22, 2019
    Time 9:00am to 5:00pm
    Venue Mandarin Orchard Singapore
    333 Orchard Road
    Singapore 238867
    Fee
    7% GST will apply
    SGD 500.00
    3 & above: SGD480.00 each
    For Member
    SGD 475
    3 & above: SGD456 each
    NoteTwo tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request.
    Other Date(s)1) Jun 28, 2024
    2) Sep 27, 2024
    Trainer
    Activity
    You may reach us via
    T: 6204 6214
    E: info@ccisg.com
    Alternatively, you may send below details to register
    Contact Person
    Company (optional), Name, Job Title, Mailing Address, Tel, Email

    Participant(s)
    Name, Job Title, Email
    In a dynamic, volatile, and digitally transformed world, it is important for organizations to enhance customer delight through improving user experience by understanding user needs & aspirations before designing, and delivering products, services, and processes. "Design Thinking" methodology which considers “human centric solutions” is being adopted by businesses globally (1) in understanding user needs, (2) developing user experience or UX by empathy-based techniques, (3) solutioning & validating via user Interface and interaction or UI (4) improving company financials and market differentiation.

    This one-day workshop on design thinking is developed to help participants understand design thinking methodology & application in a digitally transforming & digitally engaged economy with real case studies.
    Objective
    At the end of this 1-day intensive workshop, you will be able to:
    • Visualize, define, and develop user empathy, user experience (UX) & user needs
    • Generate creative ideas in a short time span, filtering ideas to meets user requirements
    • Do rapid prototyping & testing the selected solutions via user interaction & interface (UI)
    • Understand role of Design Thinking with system thinking, lean thinking & strategic thinking
    Outline
    • Overview of design thinking Methodology, philosophy & framework
    • Develop deep insight into empathy, user experience philosophy, examples
    • Define user needs & experience by using tools such as user persona, empathy & Journey map
    • Develop solution statements, ideate solutions via creative design sprint process
    • Filter and select solutions, develop quick prototyping & get user validation
    • Apply design thinking methodology in digital transformation and digital strategy process
    Who should attend
    • Leaders, Managers who wish to differentiate their products & services via improved user experience as part of their strategy
    • Managers & supervisors who wish to enhance employee engagement via the improved internal process based on empathy & user experience thus improve productivity & happy employees
    • Founders of start-ups and SMEs that want to design human centric products & services
    • Employees who are at the forefront of product design, process design, service design
    • Anyone who want to learn beyond the concept of understanding "Customer Needs / Customer Value" and explore how to capture customer experience as part of differentiated services
    Speaker Profile
    Ramesh Rao holds a bachelor’s degree in engineering, and in finance, and an MBA in supply chain management & strategic finance. He is a certified design thinking facilitator, a certified lean six sigma master black belt (MBB), certified agile & project management professional. Ramesh is also a certified digital strategy & digital transformation consultant & trainer. Ramesh is an adult education & facilitation specialist holding a diploma in adult continued education (DACE) from IAL (SUSS). Having 30 plus years of international experience in leadership, consultancy & training role in the design, process, automation, operations, supply chain, quality & finance in multiple industries (manufacturing, financial services, food & beverages, healthcare, hospitality, retail, education, R&D start-ups and more), Ramesh has successfully applied design thinking methodology in various organizations such as large MNCs, local SMEs, tech Start-ups, non-profit organizations, across many cultures and customer base with the successful outcome that enhanced user experience, customer satisfaction, employee engagement, and significant financial benefits to clients. Currently Ramesh runs a business consultancy specialising in helping company transformation, turnaround, training & coaching across Asia & Europe. Ramesh also provides training in local universities in Singapore as well
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