| Event Profile | |
| Class/ Online | Classroom |
| Date | September 26, 2018 |
| Time | 9:00am to 5:00pm |
| Venue | Mandarin Orchard Singapore 333 Orchard Road Singapore 238867 |
| Fee | 7% GST will apply SGD 490.003 & above: SGD470.00 each For Member SGD 465.5 3 & above: SGD446.5 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Trainer | |
| Activity | |
There is no business outcome that is achieved without confident communication because communication that is confidently delivered builds trust.
From conveying your company vision and mission statement to your own staff, to your marketing message to the masses. Leaders cannot lead, managers cannot manage, and staff cannot work together without effective communication.
Sales teams cannot build rapport, leads cannot become sales and contracts and service agreements cannot happen without communication.
When conflict arises, it is communication that can be the source or the solution to the conflict.
Conflict is a natural component of business, yet most people are ill-equipped and avoid conflict at all costs.
However, conflict gives us the greatest opportunity to learn and grow.
For conflict to exist there must either be a clash of values or a perception of injustice.
Although most professionals can communicate, some more effectively than others, it is those that are confident in their communication that build the most rapport, close the most sales and are able to deal with conflict and negotiation.
From conveying your company vision and mission statement to your own staff, to your marketing message to the masses. Leaders cannot lead, managers cannot manage, and staff cannot work together without effective communication.
Sales teams cannot build rapport, leads cannot become sales and contracts and service agreements cannot happen without communication.
When conflict arises, it is communication that can be the source or the solution to the conflict.
Conflict is a natural component of business, yet most people are ill-equipped and avoid conflict at all costs.
However, conflict gives us the greatest opportunity to learn and grow.
For conflict to exist there must either be a clash of values or a perception of injustice.
Although most professionals can communicate, some more effectively than others, it is those that are confident in their communication that build the most rapport, close the most sales and are able to deal with conflict and negotiation.
Objective
By the end of the workshop you will be able to:
- Understand how different people send and receive information
- Learn ‘The Conversation Card Game’ to understand the other person’s communication style
- Confidently communicate during difficult conversations
- Confidently communicate and build rapport when selling
- Understand F.E.A.R.
- Understand Confidence
- Utilize ‘The Conversation Card Game’ to deal with conflict
- Understand how to create a ‘No blame zone.’
Outline
- What is communication?
- The four types of brains
- The four personality types
- Barriers to communication
- The Conversation Card Game
- What is Conflict? Why don’t we like it?
- Self-Esteem, Ego and Confidence
- The mind and bodies response to conflict
- What NOT to do in the middle of conflict
- Role Playing
Who should attend
Leaders, Managers, Sales and Marketing Executives and HR and anyone that wants to increase their confidence in communication.
Dion Jensen's Profile
Dion Jensen is a certified Cultural Transformation Consultant, Certified Directive Communication Psychology Consultant, Clinically Endorsed Author of the world’s first good news book about PTSD (Post Traumatic Stress Disorder), features on Singapore National Radio on Leadership, Corporate Bullying and Strategic Thinking, features internationally as a founding speaker for the world’s first Humanitarian Speaking Agency eMAGINE Academy and is known in the marketplace as 'The Confidence Coach' for individuals, teams and organizations.
A specialist leader, manager and trainer, Dion has over 20 years live operational experience across varying industries and countries, consistently providing solutions to client problems. Dion achieves the stated objectives by understanding and influencing the human element involved in the situation. Fundamentally, Dion believes that ‘Confidence is the oxygen of action.’
From his previous experience in the Military and Police, Dion entered the corporate world with an expertise in structure and an in-depth understanding of the human psyche and how both relate to training and business.
A clinically endorsed author, keynote speaker and master trainer, Dion’s number one talent is that of ‘Influence.’ This has ensured that when conducting training, the outcome is always achieved in a positive manner, with the skills taught able to be retained and results able to be tracked long after an interaction.
His inter-cultural corporate communication skills are excellent, as a result of being born and raised in Asia, to having a Pacific Island Father and an English Mother, as well as many years dealing with diverse cultures during times of trauma and conflict as a Police Officer.
Dion’s experience as a Police Officer is utilized in both his communication and conflict de-escalation workshops, where he allows the student to create the best opportunity to achieve the desired outcome.
A specialist leader, manager and trainer, Dion has over 20 years live operational experience across varying industries and countries, consistently providing solutions to client problems. Dion achieves the stated objectives by understanding and influencing the human element involved in the situation. Fundamentally, Dion believes that ‘Confidence is the oxygen of action.’
From his previous experience in the Military and Police, Dion entered the corporate world with an expertise in structure and an in-depth understanding of the human psyche and how both relate to training and business.
A clinically endorsed author, keynote speaker and master trainer, Dion’s number one talent is that of ‘Influence.’ This has ensured that when conducting training, the outcome is always achieved in a positive manner, with the skills taught able to be retained and results able to be tracked long after an interaction.
His inter-cultural corporate communication skills are excellent, as a result of being born and raised in Asia, to having a Pacific Island Father and an English Mother, as well as many years dealing with diverse cultures during times of trauma and conflict as a Police Officer.
Dion’s experience as a Police Officer is utilized in both his communication and conflict de-escalation workshops, where he allows the student to create the best opportunity to achieve the desired outcome.
