Emotional intelligence describes the ability to understand one's own feelings and that of groups, and how these emotions can influence motivation and behaviour. The concepts of Emotional Intelligence have been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985.

As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it was not until the publication of Daniel Goleman's best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media. Today, Emotional Intelligence is being recognized as the force that separates successful individuals and organizations from the rest. Organizations and individuals who display a high sense of emotional intelligence are more likely to strife better in times of uncertainty and remain ethical even in the face of difficult and extreme challenges. Emotionally intelligent leaders are able to drive people and the organization they lead effectively and be a source of inspiration to everyone. For employees, developing your higher sense of Emotional Intelligence will allow you to manage stress, think creatively, look at life from a positive perspective and better communicate with your co-workers as well as family members to build meaningful relationships that will be your stepping stone to become successful.

Objective

In this workshop you will learn:

• Understand your existing level of emotional intelligence
• Define and develop the 5 EQ constructs: self-management, self-awareness, self-regulation, self-motivation, and empathy.
• Analyse how emotions are viewed
• Understand the 4 cardinal attributes of an influential person:  Authenticity, Visionary, Relational, and Intentional
• Perceive, use and manage your emotions to successfully communicate with others
• Recognize the Left Brain and Right Brian Thinking Styles in communication and management
• Read emotions in others, its impacts in the working environment and how to inspire action by reframing
• Tame the amygdala to stall escalation when fear, anger and stress strikes
• Demonstrate EQ via your body language to gain respect and trust
• Understand why good decision-making requires more than having a high IQ
• Apply EQ to negotiate for a win-win outcome

Outline

What you will cover in this attention-directing workshop:

• Use a self EQ Assessment to evaluate your Emotional Intelligence
• Recognize the five tenets of Emotional Intelligence
• Learn how to accurately perceive emotions
• Analyse how EQ impacts your confidence and ability to influence people
• Use EQ to build relationships with challenging people
• Accomplish goals with proper management of your emotions
• Communicate effectively with flexibility and authenticity
• Apply a set of tools to regulate your emotion and gain control of the situation
• Articulate your emotions using language
• Develop social and personal proficiency with EQ
• Learn how to disagree constructively
• Possess the quality of optimism to find the bright side of every situation
• Creating a first powerful impression with EQ

Who should attend

Individuals who want to develop their influence skills, foster relationships and manage their experiences at work and in life successfully.

Methodology

This is an action-oriented workshop comprising of self-evaluation, quizzes, videos, group discussions, case studies and role-plays.

Mdm Sandra Daniel's Profile

TRAINER’s BIO: Sandra Daniel, ICF, PCC Coach, Certified ICAgile Coach, Certified Applied Neuroscience Coach, EQ Six Seconds Certified Coach

Sandra Daniel is the Senior Managing Partner with a Consulting company. Over the last three decades, she has been transforming leadership and workplaces to be more adaptable, relevant, and nimble through coaching, mentoring, consulting, facilitative training, and course development. She is a highly interactive and engaging international trainer and speaker specializing in topics related to influential leadership, coaching and mentoring, emotional intelligence, and communication. She has trained clients from diverse organisations and industries namely, government services, banking, manufacturing, education, insurance, and hospitality

Qualifications and Certifications:

• Master of Science in Training and Human Resource Management
• Bachelor of Arts in English and Business
• Graduate Diploma in Communication and Innovation
• Diploma in Training and Development
• ACTA Certified Trainer
• International Coach Federation (ICF), Certified ACC, PCC
• ICAgile Certified Professional Coach
• Certified ICAgile-Leading with Agility
• Certified ICAgile-Agility in Enterprise
• Certified Behavioural and Career Coach
• Certified Six Seconds EQ Coach, Practitioner, Facilitator, Assessor and Brain Profiler
• Certified Applied Neuroscience Coach
• Executive Certificate in Design Thinking
• Certified Agile Leader (Teams and Organizations) SCRUM ALLIANCE
• Certified Stress Management Consultant
• Certified Critical Thinking and Research Analyst
• Certified Advanced Behavioural Analyst and DISC Accredited Administrator
• Certified in Evaluating Truthfulness and Credibility
• Enneagram Spectrum Practitioner and Coach
• Certified SCRUM Master
• Lean Six Sigma Black Belt
• Certified Facilitator in Design Leadership and Design Thinking
• LEGO® SERIOUS PLAY® Certified Facilitator