| Event Profile | |
| Course Code | CRS-N-0044147 |
| Class/ Online | Classroom |
| Date | July 27, 2018 |
| Time | 9:00am to 5:30pm |
| Venue | Holiday Inn Singapore Orchard City Centre 11 Cavenagh Road Singapore 229616 |
| Fee | SGD 335.00 For Member SGD 318.25 |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Grant | SDF-Approved SkillsFuture Credit Claimable |
| Trainer | |
| Activity | |
Are you or your sales people too focused on selling the steak and not the sizzle? Are you meeting many people yet not closing enough deals? Do you know more about your products than about people, more about data sheets and less about their buying blueprints?
Imagine seeing a doctor for the first time, and the moment you step into the room, he starts giving you a prescription without even taking time to understand your situation. Would you ever consult this doctor again?
Living in this modern society, where people are more educated than before, gone are the days where you will go all out to talk people around into buying your products. You will have to be able to think like a doctor! The solution to this is consultative selling! In this highly engaging and intensive workshop, participants will learn the techniques of using consultative selling to win over their customers and close the sale!
Imagine seeing a doctor for the first time, and the moment you step into the room, he starts giving you a prescription without even taking time to understand your situation. Would you ever consult this doctor again?
Living in this modern society, where people are more educated than before, gone are the days where you will go all out to talk people around into buying your products. You will have to be able to think like a doctor! The solution to this is consultative selling! In this highly engaging and intensive workshop, participants will learn the techniques of using consultative selling to win over their customers and close the sale!
Objective
To meet the objectives of the course, participants will be able to:
- Demonstrate using effective techniques to close a sale
- Build rapport with clients and leave a lasting impression
- Become a better listener and communicator dealing with people and their emotions
- Embed a solutions-selling habit to create value added services for your customers
- Address the real needs of customers and their requirements
Outline
This one day highly impactful and interactive workshop covers the following:
- How to create a good first impression when meeting your prospects
- Studying customer behavior patterns and their emotions
- Identifying the 4 types of customers and their behaviors in closing the sale
- Strategies to build rapport and trust with your customers
- Apply 3 influential techniques in facial expressions and eye patterns to capture attention
- Understanding the significance of Relationship Mastery to build long term rapport with your customers
- Learn the powerful techniques of story sharing and testimonials to create a "buy-in" to your organization, products and services
- Learn effective techniques of ABC (Always Be Closing) in Consultative Selling
Who should attend
Business Owners, Entrepreneurs, Sales Managers and Executives, Sales Account Managers and anyone who is keen to learn sales techniques and strategies to close a sale
Methodology
Acquiring a sales skill can only be fostered and improved by doing. This training programme is highly interactive and practice-based learning experience. There will be various case studies practices and group/individual practices in a fun and learning environment. Participants will also receive feedback and suggestions from the trainer on the tips to become an effective communicator and ultimately close a sale
Jeffrey Williams's Profile
Jeffrey Williams is a Certificated Trainer and an Education Success Coach. He has been a public speaker and a trainer for the past 20 years.
Jeffrey's achievements and references include conducting various training programmes for management staffs and employees of organizations including MCYS, Singapore Power, NACLI (National Institute of Community Leadership) and students of Polytechnics. Jeffrey also trained officers and men of the Singapore Armed Forces Military Medicine Institute, National Environment Agency and Inland Revenue Authority of Singapore, Singapore Armed Forces, NHST Asia Media, Singapore General Hospital and Healthway Medical Group, etc.
Jeffrey's forte is in customer service relationship management, Mastering Effective People Skills, negotiation skills, emotional intelligence for leaders and middle management, public speaking, presentation and leadership skills, tips and techniques of closing every sale, etc, Participants enjoyed and benefitted from the training and Jeffrey is currently doing a personal coaching for these participants. Jeffrey was also invited as a guest speaker by 93.8 Live Radio which focused on People Skills and Entrepreneurship. Jeffrey has regular oversea's training assignment including Vietnam, Malaysia and Indonesia.
Armed with professional training qualifications including the Advanced Certificate in Training and Assessment (ACTA) and a wealth of training experience both in the corporate and across various industries locally and overseas, his motivation is to: Make a difference in the lives of people I meet and train.
Jeffrey's achievements and references include conducting various training programmes for management staffs and employees of organizations including MCYS, Singapore Power, NACLI (National Institute of Community Leadership) and students of Polytechnics. Jeffrey also trained officers and men of the Singapore Armed Forces Military Medicine Institute, National Environment Agency and Inland Revenue Authority of Singapore, Singapore Armed Forces, NHST Asia Media, Singapore General Hospital and Healthway Medical Group, etc.
Jeffrey's forte is in customer service relationship management, Mastering Effective People Skills, negotiation skills, emotional intelligence for leaders and middle management, public speaking, presentation and leadership skills, tips and techniques of closing every sale, etc, Participants enjoyed and benefitted from the training and Jeffrey is currently doing a personal coaching for these participants. Jeffrey was also invited as a guest speaker by 93.8 Live Radio which focused on People Skills and Entrepreneurship. Jeffrey has regular oversea's training assignment including Vietnam, Malaysia and Indonesia.
Armed with professional training qualifications including the Advanced Certificate in Training and Assessment (ACTA) and a wealth of training experience both in the corporate and across various industries locally and overseas, his motivation is to: Make a difference in the lives of people I meet and train.
