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    Event Profile
    Date Mar 01, 2018
    Time 9:00am to 5:00pm
    Venue Mandarin Orchard Singapore
    333 Orchard Road
    Singapore 238867
    7% GST will apply
    SGD 480.00
    3 & above: SGD450.00 each
    For Member
    SGD 456
    3 & above: SGD427.5 each
    NoteBreakfast, two tea breaks and buffet lunch will be served; complimentary car parking coupon will be provided upon request
    Other Date(s)1) Mar 15, 2019
    2) Jun 14, 2019
    3) Sep 10, 2019
    4) Dec 17, 2019
    You may reach us via
    T: (65) 9879 6267
    To register via fax, fill in This Form and fax to (65) 6310 5430.
    Essentials Skills to Increase Your Effectiveness, Efficiency And Enjoyment At Work

    It is designed to provide office administrators, supervisors of clerical and administrative staff and executive secretaries the opportunity to review and develop the interpersonal and professional administrative skills they need to do their jobs effectively, thereby contributing to their own, their boss’ and their organization’s success.
    At the end of this workshop, participants should be able to:
    • Be proficient in professional administrative management skills.
    • Manage a network of working relations.
    • Communicate effectively.
    • Manage time for themselves and others.
    • Manage the performance of admin staff.
    • Understanding Your Role e.g. qualities & attitudes in a secretary & admin professional.
    • Mastering the Art of Communication e.g. avoiding pitfalls in both written and verbal communication.
    • Managing Interpersonal Relations at the Workplace e.g. dealing with office small talk, handling criticism, working with different style of superiors.
    • Developing Problem Solving & Decision Making Skills e.g. contingency plan, driving for decision in a meeting.
    • Time Management & Assertiveness e.g. priority work, learning to say No.
    • Understanding Contemporary Business Behavior e.g. using humor.
    Who should attend
    Secretaries, PA, executives, administrative/clerical officers, & any other support staff wishing to develop the skills
    • Lecturing
    • Group Discussion
    • Self-Analysis
    • Class Brainstorming
    • Learning from a Partner
    • Interactive Exercises

    All workshops conducted are skill-based. The learning environment is highly interactive between the workshop leader and participants, and among the participants themselves. Peer learning from sharing experiences will be strongly encouraged. Learning methods include short inputs, group exercises and feedback, questionnaires, discussions and role- plays using both case studies and real-life situations.
    Overall is good. Excellent trainer!
    Changi Airport Group

    Workshop is good and very interactive trainer.
    National Youth Council

    She is a knowledgeable, friendly & jovial lady. I really enjoy it during the lesson. Hope to see her again.
    Banking Computer Services Pte Ltd

    Trainer is very lively and funny. Enjoy her lesson and experiences.
    Industrial & Services Co-operative Society Ltd
    Caroline Josephine Dawson's Profile
    Caroline’s 20-year professional work experience as a Corporate Trainer has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the work force. As an ACTA certified WSQ trainer, She has also worked with the Workforce Development Agency of Singapore to develop training content for the Employability Skills System where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for workshops.

    Her experience in working with public and private sector training has become one of her training strengths. Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology. Caroline has trained operational, supervisory and managerial staff from various organisations.

    She has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and teaches English as a foreign language. Caroline is also a business and environmental journalist by profession; an MBTI®, DISC, Enneagram, Lumina Spark and Emotion Accredited Administrator/Practitioner and she has administered the tools to top level managers and supervisors on managing their leadership styles and team members.​
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