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    Event Profile
    Class/
    Online
    Classroom
    Date September 14, 2018
    Time 9:00am to 5:00pm
    Venue Mandarin Orchard Singapore
    333 Orchard Road
    Singapore 238867
    Fee
    7% GST will apply
    SGD 490.00
    3 & above: SGD470.00 each
    For Member
    SGD 465.5
    3 & above: SGD446.5 each
    NoteTwo tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request.
    Trainer
    Activity
    Never has access to Telecommunication devices been greater. There is one in every pocket.

    Yet, we are faced with prospects with shorter attention spans, higher stress levels, increased impatience and thicker mental walls when confronted with calls from strangers like you and me trying to offer them a product or service that we know is of good value to them.

    So how do we overcome all of that?
    How do we optimise our leads and our time?
    How do we get them to give us enough time to get to end of our pitch or spiels so that we can go in for a successful closing?
    Objective
    • Be more assertive without being aggressive
    • Get fewer prospects hanging up on us
    • Establish quicker trust and connection over the phone
    • Selling Techniques that will help you increase your closings and conversions
    • Be more productive by staying focused, motivated and activated.
    Outline
    1) REVISITING THE FUNDAMENTAL OF GOOD PHONE CALLS
    • Learn how to establish a connection almost immediately
    • Address the mental blocks effectively
    • Answer the "What's in it for me"
    • Body Language is important even on the telephone. Get it right.

    2) ASSERTIVENESS VS AGGRESSIVENESS
    • Understand the fine line between being assertive and being aggressive
    • Learn the power of your voice. This one strategy made Obama the most powerful man
    • Use the right vocabulary
    • Use the power of positive interjections to steer them away from hanging up on you

    3) Selling Techniques
    • Discover the Human Biology that contributes to people saying NO almost immediately
    • Unleash the untapped Potential of the Human Psychology to win them over
    • Learn how to effectively get your prospects to move over to your window or look through your lenses.
    • Go beyond words and start appealing to their emotions. Learn how.
    • Get them to start asking you the right questions.
    • Study how greats like Steve Jobs and Elon Musk sell.

    4) Objection Handling Skills
    • Discover how Tony Buzan\'s power of mind mapping applies in handling objections
    • List out common objections and identify best responses
    • Learn the art of reframing
    • Using the SHARP approach to keeping your prospects in your conversation.

    5) Increasing Productivity
    • Learn the strategies to prioritise leads
    • Discover time tested time management strategies
    • How to overcome procrastination using the NLP Timeline Technique
    • How to ensure your motivation and energies are always at your peak
    Who should attend
    Sales professionals, customer service officers, relationship managers, telemarketing executives, survey conductors and anyone in a position where you need to communicate with people over the phone effectively.
    Rahul Shah's Profile
    Rahul Shah is a specialist in the field of corporate and social communications. He has 16 years of experience in the training & development industry. He is a certified NLP, Enneagram Practitioner and Coach allowing him to bring participants to a indepth experience of self-awareness and self-understanding during his programs. He has attained his qualifications in Mass Communications from USA and has a Grade 8 (Gold Medal) in Public Speaking from the London Academy of Music and Dramatic Arts, he is also a certified ACTA Trainer.

    Having been involved in advertising, marketing, consulting and start-up incubation, creativity and innovation have always been critical skills in crafting effective solutions for individuals and organisations alike.

    As a highly sought after regional speaker, he has had the privilege of sharing with organisations such as Maybank Singapore, Gujarat Chambers of Commerce & Industries (India), CitiBank Singapore, OCBC Bank, Technopreneurship Association of Malaysia, Civil Service College, MND, CAAS, Vital.Org, SPF, 3M and SingTel amongst others.

    He was the Marketing Director for Point Magazine, the first communication magazine for Asia's CEOs. He is also the Editor-in-Chief for IndiArt Magazine, an arts and lifestyle magazine that goes out to over 30,000 readers online. He has also authored The EntreTalk Series: Entrepreneurs Share and Golden Pearls of Relationships.

    He utilizes creative training techniques to make his sessions not only fun and engaging but also highly effective with high retention levels.
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