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    Event Profile
    Date Nov 15, 2017
    Time 9:00am to 5:00pm
    Venue Mandarin Orchard Singapore
    333 Orchard Road
    Singapore 238867
    7% GST will apply
    SGD 520.00
    3 & above: SGD490.00 each
    For Member
    SGD 494
    3 & above: SGD465.5 each
    NoteBreakfast, two tea breaks and buffet lunch will be served; complimentary car parking coupon will be provided upon request

    Each participant will also receive a copy of book INVESTIGATIVE INTERVIEW TECHNIQUES 1 - THE TRUTH ABOUT CATCHING LIES
    Other Date(s)1) Dec 03, 2018
    2) Feb 20, 2019
    3) Jun 13, 2019
    4) Oct 03, 2019
    You may reach us via
    T: (65) 9879 6267
    To register via fax, fill in This Form and fax to (65) 6310 5430.
    Information provided by complaints or incidents reports will not be sufficient to identify and solve the problem. There is a critical need to obtain the facts by conducting investigations to establish reasonable suspicion of a criminal offence to report the case and identifying evidence to support the case against the offender and/or grounds for misconduct so that disciplinary action can be taken and lapses rectified.
    At the end of the training the participants should be able to: 
    • Understand what is a proper and independent investigation standard
    • Appreciate the legal and evidential requirements in an investigation
    • Apply the 3P analysis in identifying evidence ©
    • Understand the essentials in putting up an investigation report
    • Adopt the best practices in conducting investigations

    a) Principles & process of investigation
    b) Stages of investigation: Preliminary, Follow up, Documentation & Review

    There is always a need for quality control in any product or service provided. This is the same for the internal investigation process. This module will focus on the documentation that is necessary for completing an investigation and ensuring proper investigations conducted as required by the Employment Act. Also included are the best practices in preparing your investigation report for submission to your superior, committee or for legal proceedings.


    a) Right to conduct interviews and admissibility of statements
    b) Types of Evidence in disciplinary & misconduct cases
    c) Evidential rules and proper handling, collection & preservation of evidence
    d) Understanding & Analysis of Evidence
    – 3P case analysis method

    This part covers the evidential requirements in an investigation. To prove your case it is necessary to understand the rules relating to the admissibility of evidence in a Criminal or Civil proceeding in Court. Many investigations focus only on the identification and collection of existing evidence that are apparent. However potential evidence especially in cases with little initial evidence requires skillful analysis and follow-up investigations to uncover more evidence that may in isolation be insignificant but collectively conclusive proof.

    To prove your case it is necessary to understand the legal requirements especially in terms of the evidential prove to support the case and the analysis of the evidence collected. For criminal case, it must be proven beyond reasonable doubt and for civil case on the balance of probabilities. These potential evidence even if undiscovered are extremely effective when use during the suspect interview.


    a) Effective presentation of factual reports
    b) Best practices in completing incident and investigation reports
    c) Practical in report writing based on customized scenario

    This module covers the operational requirements in putting up an incident or investigation report. The report should be comprehensive and factual. Presenting an accurate and reliable report is critical for a decision to be made or follow-up action to be taken. It is also necessary to understand the process needed in completing such reports and the objectivity in the summary of the facts.

    A practical on report writing based on the customized scenarios will be conducted at the end of the course where participants will apply the knowledge taught in putting up an investigation report. Difficulties encountered by participants in specific areas will be revisited during the review, followed by Q & A dialogue to reinforce lessons learnt.
    Who should attend
    • Professionals such as Auditors, Financial Controllers, Compliance officers, Accountants, Lawyers, Corporate Investigators, Educators.
    • Senior Management, Team Leaders, Line Managers, Anyone with a supervisory function.
    • Officers/ Managers in Recruitment, Human Resource, Procurement.
    • Officers/ Managers managing Feedback/ Complaints.
    • Officers/ Managers managing contractors/ vendors
    • Insurers, Charities, Businesses and anyone who may be tasked to conduct inquiries and/or investigation into any incident or complaints
    I found your training exceptionally good.  Very practical and touch a lot on psychology aspect with lots of simulation to ensure we understand the content.  Thanks for sharing with us all these useful insights and techniques.  When you have next training, please let me know.  I highly recommend others for your training.
    From Manager of Listed Property Development Company

    Incredibly it was as you had taught us in class.  I could see the classic examples of the changes in body language and facial expressions, the eye ball movement, turning the head away etc. It was exactly what we learned in your class.
    From Director of IT Company

    Interesting case studies.
    Sport Singapore

    Applicable at work. Nice to have case studies for reference. Trainer is approachable and friendly.
    Health Sciences Authority

    Detect behaviours and lies. Like the idea of sharing real cases and interviews. Trainer is humble, willing to share any skills on knowledge.
    Health Sciences Authority
    Jeffery Ang's Profile

    He has extensive experience in training, conducting interviews and investigations. He was with the Singapore Police, Commercial Affairs Department and CID for 27 years investigating many fraud cases and dealing with major syndicates. He received a letter of appreciation from the recording industry (IFPI) in 1997 for leading a successful operation against a major fraud syndicate. Because of his vast experience he was selected to be the Training Officer for CID in April 1998. There he developed the Interview Techniques Course and became the pioneer instructor in the Course conducted by CID for all Police Investigators. He also played a major role in the setting up of the new School of Criminal Investigation for CID in 2001 and the development of the various Investigation courses until his retirement in Sep 2002. During that time he was presented with two Commendations and two Director CID Awards.

    He has conducted many In-house Interview and Investigation courses for public and private organizations like the Commercial Affairs Department, Singapore and Malaysian Customs, Prisons, Ministry of Education, School clusters, Council for Private Education, BCA, IRAS, HSA, NEA, MINDEF, MTI, MOE, SGX, M1, CISCO, Prudential, Great Eastern Life, AIA and NTUC Income insurers, Institute of Singapore Chartered Accountants, Comfort Delgro, OCBC Bank, Mandarin and Orchard Hotel groups, Hilton Hotel group in Malaysia, Police Integrity Commission in Maldives, Fraud Investigation course for Ministry of Finance Afghanistan in Dubai, Fortune 500 Company Flextronics regional auditors in China where he received a Testimonial for providing an excellent program and many more.

    He was the Head of Loss Prevention for Sentosa Island for 5 years overseeing the prosecution, enforcement, security and investigation functions with about 100 staff under him. In recognition for his outstanding performance, he received a Commendation from the Singapore Police Force for the year 2006.

    He currently conducts training and consutancy globally. He is a practitioner trainer and licensed private investigator providing integrity interview for job applicants, staff interrogation and investigation services using the same techniques provided in his training. After he completed his first book on conducting Investigative interviews for distribution only in his course with overwhelming response, he decided to write his second book on conducting a non-confrontational interrogation. He wrote his third and final book Investigation 101 on conducting fraud and misconduct investigation because of overwhelming requests for such training and the increasing dishonest society we live in.
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