The business excellence framework is based on the original Malcolm Baldridge Quality Award from the United States. It is in turn inspired by the seminal management book, "In Search of Excellence" written by Tom Peters and Robert Waterman, Jr., both of whom were former consultants with McKinsey.

Organizations aspiring to stellar performance need to understand and adopt the business excellence framework. This 2-day course helps manager and executives to understand the underlying principles of the business excellence framework and to be effective in executing their roles that will bring their organizations to a higher level of performance.

Objective

The objectives of this course are to prepare managers and executive of corporations to:

1. understand the business excellence framework
2. adopt the business excellence framework to improve their organization's performance
3. improve their organizational performance and key performance indicators

Outline

The topics in this 2-day course covers:

1. History of Business Excellence
2. Excellence as an Organizational Culture
3. Underlying Values of Excellence
4. The Seven Dimensions of Business Excellence
5. Dimension 1: Leadership and Governance
6. Dimension 2: Strategy and Planning
7. Dimension 3: Customer Focus
8. Dimension 4: Knowledge Management
9. Dimension 5: People Involvement
10. Dimension 6: Innovation and Processes
11. Dimension 7: Results Orientation
12. Importance of Benchmarking
13. Embedding the Seven Dimensions in the Organization
14. Benefits from Adopting the Business Excellence Framework

Who should attend

This course is suitable for Directors, Managers and Executives who are responsible for key performance indicators (KPI’s) within their organizations and play key roles in ensuring that their organization achieves high levels of performance.

Methodology

The course is interactive and includes Powerpoint presentation, classroom and group discussions, written exercises and reflections. Upon completion, a Certificate of Attendance is issued to the individual delegate.

Poh S. Lim's Profile

Mr. Lim is a well-known management consultant and has been in practice for more than 20 years. He is professionally certified and has been providing consulting services, both locally and regionally, to a wide range of organizations in the public sector, institutions, multinational corporations, and small & medium enterprises, helping them to improve their productivity and organizational performance.

During his career as a consultant, Mr. Lim was instrumental in assisting over 200 organizations in a wide range of industries, such as aviation, marine, oil & gas, construction, manufacturing, information technology, telecommunications, transportation, healthcare, legal services, education, hospitality, trading, food & beverage, retail and supply chain. In addition to providing consulting services, Mr. Lim is an engaging public speaker and trainer in areas such as quality & standards, business excellence and HR topics. He is also a WDA-accredited trainer with ACTA (Advanced Certificate in Training and Assessment) credentials.

Mr. Lim’s expertise in human capital and learning & development is derived from his extensive interaction and practical experience with organizations on their journey to achieving business excellence, where the human aspect is a critical factor to the organization’s success.

Poh S. Lim holds a BA degree in Physics with a minor in Philosophy from Northeastern University, Boston, Massachusetts, USA. He is a passionate advocate of lifelong learning and during his spare time.