Can We Get Rid The Explorers, The Examiners, The Excited and The Executioners?

"The difficult people who we encounter can be our greatest teachers." -Eileen Anglin

Do you dread going to work or having to work together on an important project with some colleagues who drive up the wall? Are you surrounded by vicious backstabbers, sneaky idea stealers, lazy whiners, nitpicky control freaks and people who simply have nothing nice to say about you? If you are facing these situations then this workshop is for you.

In this result-oriented workshop, you will learn to use the power of influence and other powerful strategies to deal professionally with difficult colleagues, co-workers, bosses and customers. You will be taught to defang ‘poisonous’ people that you meet who are always figuring out ways to bring you down. This workshop will also show you strategies to defuse explosive situations, handle as well as head confrontations and conversations. With the right attitude and skills, you will learn to encourage positive, mental change and learn to work professionally with difficult people.

Objective

By the end of the workshop you will be able to:

• Identify The Explorers, The Examiners, The Excited and The Executioners in an organization
• Analyse being difficult and being different
• Understand the psychology behind difficult behaviours
• Recognise how the world judges a Walking Dead, Saboteur and the Emotional Vampire
• Relate to a farmer’s stubborn donkey
• Understand why differences in perceptions occur
• Examine the insights to the positive intention behind the difficult behaviours
• Demonstrate personal competence by being emotionally fit
• Recognize hidden interests to generate options to motivate a behaviour change
• Evaluate the importance of nonverbal communication when having a difficult conversation
• Apply assertive communication without burning bridges
• Communicate with empathy to promote trust
• Move people from a negative mind frame to a positive one without hurting them
• Facilitate change in mindsets during performance appraisals, change management and customer service

Outline

What will be covered in this popular and result oriented workshop

Module One

• Identify what triggers negative reactions
• Analyse the outcome of an amygdala hijack in the cortical and sub-cortical regions of the brain
• Differentiate the primary tenets of emotions, feeling and moods
• Examine the Plutchick’s wheel of emotions, feelings and moods after an amygdala hijack
• Evaluate how negative moods infect the work environment

Module Two

• Exercise personal and social competences
• Apply the rule of emotional and cognitive balance when having a sensitive conversation
• Understand the emotional brain and the logical brain
• Know how positive emotions navigate and motivate paths for change
• Use 15 different options to create a path for change in behaviour

Module Three

• Maintain assertiveness and diplomacy when dealing with deletions, distortions and generalizations
• Eliminate anxiety by reading micro-expressions when handling sensitive conversations
• Pass the baton of ownership successfully when giving negative feedback
• Reframe minds with presuppositions while walking the path to change behaviour
• Trigger empowering words to create confidence in stuck situations

Who should attend

This workshop is targeted for anyone who has to deal with challenging behaviours at work.

Methodology

This is a fun-based interactive workshop comprising of videos, role-plays, case studies and group discussions to assist participants realise immediate returns of investment.

Testimonial

"Sandra Daniel presented the workshop material in a concrete, clear and fun manner. She has excellent presentation skills and great retention techniques. Her workshop is filled with ideas I can use at work"
Carolyn Lim, Marina Bay Sands

"Sandra provided a very personal and inviting personality which enticed the participants to openly speak-up and engage in the whole aspect of the workshop. Highly recommended"
James Morgan, Hilton Hotel

I have learnt Emotion Fitness that is very important for self-development and growth.
Solid content and trainer made it relevant for us to apply the new knowledge gained.
Trainer, Sandra is commendable! She is full of energy and brings along a vast of knowledge to impart to us.

The intent very relevant to our work context. Enjoy Sandra class. Good humor. Very attentive to participants need.

The course helped me to understand and strategies how to handle difficult customers.
Workshop is interactive and fun. Sandra is knowledgeable and interactive in delivering the workshop. Thank you. Sandra.
PAP Community Foundation

Mdm Sandra Daniel's Profile

TRAINER’s BIO: Sandra Daniel, ICF, PCC Coach, Certified ICAgile Coach, Certified Applied Neuroscience Coach, EQ Six Seconds Certified Coach

Sandra Daniel is the Senior Managing Partner with a Consulting company. Over the last three decades, she has been transforming leadership and workplaces to be more adaptable, relevant, and nimble through coaching, mentoring, consulting, facilitative training, and course development. She is a highly interactive and engaging international trainer and speaker specializing in topics related to influential leadership, coaching and mentoring, emotional intelligence, and communication. She has trained clients from diverse organisations and industries namely, government services, banking, manufacturing, education, insurance, and hospitality

Qualifications and Certifications:

• Master of Science in Training and Human Resource Management
• Bachelor of Arts in English and Business
• Graduate Diploma in Communication and Innovation
• Diploma in Training and Development
• ACTA Certified Trainer
• International Coach Federation (ICF), Certified ACC, PCC
• ICAgile Certified Professional Coach
• Certified ICAgile-Leading with Agility
• Certified ICAgile-Agility in Enterprise
• Certified Behavioural and Career Coach
• Certified Six Seconds EQ Coach, Practitioner, Facilitator, Assessor and Brain Profiler
• Certified Applied Neuroscience Coach
• Executive Certificate in Design Thinking
• Certified Agile Leader (Teams and Organizations) SCRUM ALLIANCE
• Certified Stress Management Consultant
• Certified Critical Thinking and Research Analyst
• Certified Advanced Behavioural Analyst and DISC Accredited Administrator
• Certified in Evaluating Truthfulness and Credibility
• Enneagram Spectrum Practitioner and Coach
• Certified SCRUM Master
• Lean Six Sigma Black Belt
• Certified Facilitator in Design Leadership and Design Thinking
• LEGO® SERIOUS PLAY® Certified Facilitator