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    Event Profile
    Date Dec 01, 2017
    Time 9:00am to 5:00pm
    Venue Mandarin Orchard Singapore
    333 Orchard Road
    Singapore 238867
    Fee SGD 460.00
    3 & above: SGD440.00 each
    For Member
    SGD 437
    3 & above: SGD418 each
    NoteBreakfast, two tea breaks and buffet lunch will be served; complimentary car parking coupon will be provided upon request
    Other Date(s)1) Jan 10, 2018
    2) Apr 11, 2018
    3) Jul 11, 2018
    4) Oct 17, 2018
    Trainer
    Activity
    You may reach us via
    T: (65) 9879 6267
    E: info@ccisg.com
    To register via fax, fill in This Form and fax to (65) 6310 5430.
    “Do you find it difficult to work with some people and find them aggressive or unreasonable?"

    If you can't stand them, you most probably can't achieve optimal result working with them. The good news is that although you can't change them, you can communicate more effectively with them to achieve win-win outcome.

    By understanding the psychology of difficult people, you will be understand the positive intent behind their behavioiur and vary your approach to handle the challenging situation.

    The objective of the workshop is to equip every participant with effective strategies and techniques for working with challenging personalities.
    Objective
    During the workshop, you will:
    • Understand the psychology of difficult people
    • Appreciate the positive intent behind difficult people
    • Apply effective NLP techniques to build trust and rapport
    • Acquire skills to communicate assertively and put your viewpoints across
    • Learn strategy and techniques to handle four difficult types of people
    Outline
    1. Types Of Difficult Behaviours
    • Identify various types of difficult behaviours
    • Understand the ladder of inference and how it caused misunderstanding

    2. Understand Psychology Of Difficult People
    • Insights to the positive intention behind the difficult behaviours
    • Why people's behaviour changed when their intents are not met

    3. Seek First To Understand
    • Apply effective NLP techniques to build trust and rapport
    • Communicate in depth to understand the root cause of people's difficult behaviour

    4. Communicate Assertively
    • Utilize assertive communication techniques to convey your viewpoints
    • Build up self confidence to handle difficult personalities

    5. Develop Strategy & Techniques to Work With Difficult People
    • Understand the underlying intent of four different types of difficult people
    • Apply effective strategy and techniques to handle them and achieve win-win outcome
    Who should attend
    Everyone who wants to work with difficult people and arrive at win-win outcome.
    Methodology
    The workshop is designed to deliver maximum result through experiential learning, case studies, group discussions, self-reflection and translation into actual action plan that can be applied immediately at work.
    Testimonials
    Lots of joke going on and make the class fun. it is full score!
    Singapore Polytechnic

    The course improved our ways of dealing with difficult people.
    PUB

    Lessons are useful and can be applied in many situations
    Park Hotel

    Trainer is able to provide very practical solutions in this topic!
    Alimak Hek Pte Ltd

    The presenter was great in answering our questions
    Lonpac Insurance Bhd

    Awesome as it is very practical, Very good content, will be helpful while applied to office/home. Very knowledgeable and calm, very passionate.
    Ngee Ann Polytechnic
    Koh Thong Joo's Profile
    Koh Thong Joo is a business practitioner with more than 23 years of industry experience working in MNC; Statutory Board; SME; Public Listed Company and Corporate Training.

    During his career, he has spearheaded various portfolios including sales & marketing; business development; strategic planning and corporate training.

    Thong Joo holds certification in Master of Science (Industrial/Organizational Psychology & HR Management) by City University of New York; MarketCulture Market Responsiveness IndexTM (MRI); Diploma in Adult and Continuing Education (DACE); Advanced Certificate in Training and Assessment (ACTA); Certificate of Business Chinese; Certified Practitioner Of Neuro-Linguisitic Programming® (NLP); Certification as a Human Behavior Analyst (DISC Profiling); Silva Method; and Business Coaching.

    He specializes in providing training in sales; managerial and leadership skills; applied psychology; presentation skills; creative problem solving and service excellence. He has conducted numerous training in Singapore, Malaysia, Brunei, Thailand, and China.
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