| Event Profile | |
| Class/ Online | Classroom |
| Date | August 07, 2025 |
| Time | 9:00am to 5:00pm |
| Venue | Hotel Grand Pacific Singapore 101 Victoria Street Singapore 188018 |
| Fee | 9% GST will apply SGD 520.003 & above: SGD500.00 each For Member SGD 494 3 & above: SGD475 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) Dec 06, 2024 2) Feb 13, 2025 3) May 23, 2025 4) Nov 03, 2025 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
Emotional intelligence ( EQ ) is the ability to comprehend your emotions and manage them effectively. It can help you say the right thing and assess how the other person is reacting.
Research has shown that people who display high levels of emotional intelligence skills are better leaders, better decision makers, foster better relationships, and increase team efficiency in the workplace.
People who utilize Emotional Intelligence (EQ) skills are also able to manage their emotions to achieve goals, build relationships, and influence others. When smart people fail in the workplace, it’s usually caused by a lack of Emotional Intelligence.
The good news is that, unlike IQ, EQ is a trainable and flexible skill that can be improved through learning and practice. It will require consistent cultivation and maintenance.
This 1-day intensive training program offers you techniques to increase and develop your emotional intelligence. It will provide you with ideas to apply emotional intelligence in the workplace to enhance relationships and increase productivity.
"All behaviors are driven by emotions"
Research has shown that people who display high levels of emotional intelligence skills are better leaders, better decision makers, foster better relationships, and increase team efficiency in the workplace.
People who utilize Emotional Intelligence (EQ) skills are also able to manage their emotions to achieve goals, build relationships, and influence others. When smart people fail in the workplace, it’s usually caused by a lack of Emotional Intelligence.
The good news is that, unlike IQ, EQ is a trainable and flexible skill that can be improved through learning and practice. It will require consistent cultivation and maintenance.
This 1-day intensive training program offers you techniques to increase and develop your emotional intelligence. It will provide you with ideas to apply emotional intelligence in the workplace to enhance relationships and increase productivity.
"All behaviors are driven by emotions"
Objective
At the end of this 1-day intensive workshop, you will be able:
- Identify the key emotional intelligence competencies
- Discover how emotional intelligence can help you develop more positive relationships at work.
- Develop emotional intelligence skills
- Expand your vocabulary of feeling words
- Recognize the habits of an emotional intelligence person
- Manage your emotions by recognizing how thoughts and emotions are connected.
- Detect your emotional triggers and how to manage it
- Develop emotional resilience
- List out negative and positive emotions and ways to manage negative emotions
- Apply positive self talk to manage to boost your self esteem
- Shift from a pessimistic mindset to an optimist mindset
- Increase your empathy skills in social interaction
- Identify the characteristics of building a good relationship
- Manage your Emotional Bank Account with people
Outline
Introduction to Emotional Intelligence
- Difference between Emotional Intelligence and Cognitive Intelligence
- The benefits of learning Emotional Intelligence Skills
- Seven Habits of an Emotional Intelligence Person
- The Five Competencies in the Emotional Intelligence Framework
- Six Basic Emotions
- Feeling Words Vocabulary
- Top Ten Human Emotional Needs
- Causes of Emotional Hijack
- Five Useful Guides to Self -Awareness
- How emotions can affect behaviours ( TFA Concept ) and how to change it?
- Developing Emotional Resilience
- Distinguish Negative Emotions and Positive Emotions
- Managing the four common Negative Emotions
- Applying the six seconds rule and emotional anchors
- The Power of Positive Self-Talk
- Changing Pessimistic Mindset to an Optimistic Mindset
- Five Useful Guides to Self -Management and Self-Motivation
- Characteristics of how to show empathy to others
- Reflective feeling statements
- Five key steps to demonstrate empathy to others
- Five Useful Guides to Social -Awareness
- Eight reasons why relationships fails
- Five characteristics of building a good relationship
- Managing Your Emotional Bank Account
- Five Useful Guides to Relationship Management
Who should attend
Managers, supervisors, executives, team leaders, junior staff, teachers, and anyone at any level who wishes to develop and apply emotional intelligence skills for their professional and personal development
Methodology
The workshop is designed to be interactive with lively discussions, case studies, group activities, and short video clips. Participants will be given a self-assessment questionnaire to evaluate their current level of Emotional Intelligence. Tips will be provided for each level of the competencies for you to focus on and improve.
Testimonial
The content is interesting and relevant. Francis is very knowledgeable and able to facilitate group participation and has a good rapport with the group. Francis is very animated and energetic.
Republic Polytechnic
Most engaging workshop I have attended. The trainer encourages reflection and has great facilitator skills.
Agency for Science, Technology and Research
Good refresher on the principle of Emotional Intelligence. Well done with the topic. Great job! Good sharing of examples.
Accounting and Corporate Regulatory Authority
Achievable outcomes and what has been taught can be applied in any area or work and personal life
Knowledgeable and good delivery of the course
Ministry of Manpower
Cited ample examples to support his teaching, Positive and Patience Person
Ministry Of Education
Very enthusiastic trainer with many practical and useful stories to better understand NLP
Ngee Ann Polytechnic
Republic Polytechnic
Most engaging workshop I have attended. The trainer encourages reflection and has great facilitator skills.
Agency for Science, Technology and Research
Good refresher on the principle of Emotional Intelligence. Well done with the topic. Great job! Good sharing of examples.
Accounting and Corporate Regulatory Authority
Achievable outcomes and what has been taught can be applied in any area or work and personal life
Knowledgeable and good delivery of the course
Ministry of Manpower
Cited ample examples to support his teaching, Positive and Patience Person
Ministry Of Education
Very enthusiastic trainer with many practical and useful stories to better understand NLP
Ngee Ann Polytechnic
Francis Claudius's Profile
Francis Claudius has more than 30 years of training experience. He is a professional trainer and facilitator. He has also been an in-house training consultant in a Learning and OD Department.
As a trainer and facilitator, he has a passion for human development and desires for his participants to excel in their work as well as their personal life. He strives to conduct his training in a lively manner with enthusiasm, passion and dedication. He conducts training programmes in an interactive style by engaging participants to contribute ideas and their experiences to benefit all participants. He does this by linking well-known concepts, examples and experiences discussed in the workshop to actual scenarios and situations faced by participants in workplaces. He delivers his training in a clear, concise and systematic manner. He is well-versed in the different training approaches that relate to participants’ learning outcomes. He applies the adult learning approach in all his workshops.
Participants find him approachable and friendly. On a personal level, he reviews and improves on his delivery style and always strives to develop a higher level of competency in the subject matter he is delivering. He believes in continuous learning and keeps up-to-date with new knowledge, skills and experiences.
Francis is also a good speaker with strong vocals. He has participated in topics presented in the International Association of Master Trainers (IAMT). He received a Bronze Certificate for being the Best Presenter. He holds a Competent Toastmaster and Competent Leader Award from Toastmasters International. He was a member of the Association of Professional Trainers Singapore (APTS). In 2014 he received the Lecturers Dedication Award from PSB Academy.
His qualifications include a Bachelor of Business Administration, Dip Training & Development Cert. Training Management, Dip in Public Speaking,), Certified Behavioral Specialist, Certified EQ Facilitator/Trainer, Certified NLP Practitioner, Certified Life Coach, Certified Service Professional Trainer, Advanced Certificate in Training & Assessment (ACTA), Diploma in Adult and Continuing Education (DACE), Graduate Cert. In Management Consultancy, Cert IV in Telecommunications Call Centre & Cert IV in Assessment & Workplace Training Victoria University( VU ), Graduate Diploma In Marketing (CIM), Cert IV in Telecommunications Call Centre, Cert IV in Assessment & Workplace Training, and Graduate Diploma In Marketing (CIM).
As a trainer and facilitator, he has a passion for human development and desires for his participants to excel in their work as well as their personal life. He strives to conduct his training in a lively manner with enthusiasm, passion and dedication. He conducts training programmes in an interactive style by engaging participants to contribute ideas and their experiences to benefit all participants. He does this by linking well-known concepts, examples and experiences discussed in the workshop to actual scenarios and situations faced by participants in workplaces. He delivers his training in a clear, concise and systematic manner. He is well-versed in the different training approaches that relate to participants’ learning outcomes. He applies the adult learning approach in all his workshops.
Participants find him approachable and friendly. On a personal level, he reviews and improves on his delivery style and always strives to develop a higher level of competency in the subject matter he is delivering. He believes in continuous learning and keeps up-to-date with new knowledge, skills and experiences.
Francis is also a good speaker with strong vocals. He has participated in topics presented in the International Association of Master Trainers (IAMT). He received a Bronze Certificate for being the Best Presenter. He holds a Competent Toastmaster and Competent Leader Award from Toastmasters International. He was a member of the Association of Professional Trainers Singapore (APTS). In 2014 he received the Lecturers Dedication Award from PSB Academy.
His qualifications include a Bachelor of Business Administration, Dip Training & Development Cert. Training Management, Dip in Public Speaking,), Certified Behavioral Specialist, Certified EQ Facilitator/Trainer, Certified NLP Practitioner, Certified Life Coach, Certified Service Professional Trainer, Advanced Certificate in Training & Assessment (ACTA), Diploma in Adult and Continuing Education (DACE), Graduate Cert. In Management Consultancy, Cert IV in Telecommunications Call Centre & Cert IV in Assessment & Workplace Training Victoria University( VU ), Graduate Diploma In Marketing (CIM), Cert IV in Telecommunications Call Centre, Cert IV in Assessment & Workplace Training, and Graduate Diploma In Marketing (CIM).
