Getting a customer is important. But what happens after they make a purchase? Do things stop there or do they come back to make another purchase... and continue doing that again and again? Truth is: the most profitable businesses that survive and thrive for decades all have one thing in common - repeat customers. This 1-day workshop gives you a time-tested \"repeat customer formula\" and the exact nuts and bolts of turning customers into your loyal repeat buyers for life.

Objective

By the end of the workshop you will be able to:

• Understand why people continue being a customer of a business and keep coming back to make more purchases
• Avoid the pitfalls that cause customers to stop doing business with you and go to a competitor instead
• Learn how to cultivate loyalty in your customers and have them consider you as their only choice to buy from
• Turn customers into passionate fans of your company (and have them go around encouraging friends/people they know to also be your customers)

Outline

Who should attend

Executives and managers at any level, marketing/sales team and professionals, frontline or telephone staff, customer service department and staff and anyone who wants to form deep relationships with their clients and establish long-term loyalty in their customers.

Testimonial

What I like about Tylus' workshop is that the way he teach is in point form, it's very systematic compared to other workshops I attended. Most other workshops give you a big picture but they don't show the step by step how it is done. And for Tylus, he gives you a step by step of how it can be done and it is very practical."
— Bellum Tan (CEO Richdad Asia)

"Well worth the time and money, can see the whole course has a lot of heart poured into it. Good value and I rarely say that."
— Choon Hock (Sales Consultant, Formor Asia Pacific)


"The trainer Tylus, is very knowledgeable and shared many tips on marketing/ad practices."
— Noralina Taha (Manager For Communication Outreach & Partnerships, Outward Bound Singapore)

Tylus Lim's Profile

Tylus has advised and helped boost the communications, business and marketing efforts for companies spanning over 30 different industries. He has guided companies' sales teams, SMEs and major corporations in uncovering hidden opportunities and breakthrough ideas, that result in significant increase of their bottom line, business revenues and profitability.

An obsessed marketing enthusiast, Tylus spent over 15 years learning, real-life testing and applying just about every marketing method and idea known to man. These vast experiences had in turn helped to uncover what truly and repeatedly works in sales & marketing.

Tylus is also an entrepreneur and founder of various businesses. He oversees the people and management of his businesses by actively applying productivity and work-optimizing strategies to generate growth and profitability. From that experience, as well as joint-venturing/connecting with a diverse variety of people from different industries, he has identified patterns that can limit or plateau professional and personal growth, as well as patterns that can substantially maximize one's potential to bring in optimal personal success as well as professional success in one's career. Tylus incorporates these success concepts and real-life examples into his trainings. Many clients who attended the training have acknowledge that they are glad to be the ones learning the strategies, and hope their competition never will.

A partial list of Tylus’s clienteles include Singapore Armed Forces, People’s Association, Rotaract Club of Singapore, SAFRA, Nanyang Polytechnic, Star Cruises, MCYS etc. He also conducts in-house training for corporations, hospitality and service industries, large and small organizations, associations and statutory boards.