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Confident Communication: Influence and Persuade with Impact

In a world driven by relationships, your ability to influence and connect with others isn’t just a soft skill—it’s your superpower. This highly interactive program dives deep into the psychology of communication, trust, and persuasion. You'll learn how to decode different communication styles, build authentic rapport, and develop strategies to influence with impact. Whether you’re leading a team, managing clients, or collaborating across functions, this course equips you with tools to understand yourself and others at a profound level—and communicate in a way that moves people to action.

Objective

By the end of this program, participants will be able to:

- Understand their communication style and its impact
- Increase interpersonal effectiveness through strategic questioning
- Apply emotional and social intelligence in conversations
- Build authentic trust and rapport quickly
- Use psychological tools to influence ethically and confidently
- Decode others’ speaking styles, triggers, and blind spots
- Apply persuasion models like AIDA and CAR in real-world scenarios

Outline

*Module 1: Understand You and Your People*
- Leverage Johari Window for Self-Awareness
- Ask Questions Using Four Communication Spaces
- Build Rapport with Know-Like-Trust Model

*Module 2: Discover Deeper Self and Others*
- Use Enneagram to Influence Effectively
- Enhance Self & Social Perception Awareness
- Decode Styles, Blind Spots, Body Language

*Module 3: Prepare to Influence and Persuade*
- Build Skills to "Get Along with You"
- Master Core Persuasion Communication Skills
- Learn to “Say What They Hear”
- Apply the AIDA Influence Framework

*Module 4: Influence and Persuade with Confidence*
- Use Nine Proven Influence Tactics
- Overcome Barriers with CAR Framework
- Choose the Right Influence Strategy

Who should attend

This course is designed for individuals and teams who want to elevate their communication and influence skills in both professional and personal settings. Ideal for:

- Team leaders, managers, and supervisors
- Sales and marketing professionals
- Project managers and cross-functional collaborators
- Customer service and client-facing roles
- Educators, facilitators, and trainers
- Anyone committed to personal growth and relationship mastery

Methodology

*Dynamic, Experiential, and Game-Based Learning*

This workshop is designed with adult learners in mind—fast-paced, practical, and deeply engaging. It combines theory with hands-on application through:

*Self-Reflection & Peer Interaction*
*Interactive Games & Movement Activities*
*Videos, Role Plays & Simulations*
*Real-World Case Studies & Group Discussions*
*Illustrations & Visual Models for Retention*

Participants leave with not just knowledge, but the ability to use it immediately.

Testimonials

Profile of Santhanaram Jayaram

Santhanaram Jayaram has more than 28 years of experience in both the private and public sector including Financial Services - Retail and Learning and Development. Qualified for the Million Dollar Round Table in 2005, 2006 & 2007. Author of Ram up your Laughter. Appeared on National TV, Radio, Print. Current Board of Director for a Credit Co- operative with over 43,500 members (Telecoms Credit Co-operative) and Director of Security companies - Security Masters and Secure Guard.

With his versatility, engaging presence and diverse industry experience in hosting, facilitating and relating to a diverse group ranging from the PMETs to the C-suite, such as Lee Kuan Yew's School of Public Policy’s Senior Management Program, Regional Agency Workshop QBE Insurance, Regional Symposiums Strategic Project Management: Greater Business Results in Uncertain economy, Project of the Year Award by Project Management Institute Singapore, Ram has also appeared in Print, Radio ,National TV and on Netflix.

Besides personalising and customizing trainings to multi-national corporations, universities, and private associations, he also specialises in helping top level executives to improve their operational efficiencies; relate better thru communication skills, pioneer creativity thru design thinking skills, become better leaders thru leadership and people management, deliver greater service excellence and move up the next level thru career coaching.

Ram’s Qualifications: 

• Master of Business Administration (Oklahoma City University)
• Bachelor of Science (Hons) (University of Bradford)
• Master NLP Practicioner (American Board of Neuro-Linguistic Psychology)
• WSQ Advance Certification in Training and Assessment (ACTA), Workforce Singapore
• Certified in Train-the-Trainer Certification Program - Bringing Out the Best in Yourself at Work
• Certified in IDENTI3 Level 2 Accreditation
• Certified in Belbin Team Role Accreditation
• Certified Practitioner and Trainer in FIRO-B® and FIRO-Business® Instruments (CPP Asia Pacific)
• Certified Practitioner and Trainer in Enneagram Spectrum of Personality Styles

Selected Client Organizations:

• Daimler Financial Services
• Marina Bay Sands
• Resort World Sentosa
• Starbucks
• Singapore Airlines
• Mcdonald’s
• Port of Singapore Authority
• SMRT
• UOB Bank
• UBS Bank