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Bulls-Eye Communication First Time Every Time

In today’s hyper-connected world, people’s attention spans are getting shorter and shorter. They are bombarded with multiple messages from so many sources that they are struggling to keep up, let alone make sense of them all. If you are unable to communicate your ideas and messages effectively and quickly, you’ll lose them quickly.

You constantly have to juggle the competing demands of multiple stakeholders – your bosses, your bosses’ bosses, your bosses’ subordinates, customers, suppliers and the media. On top of having to make sure that you “get your facts right”, you are also faced with a time-challenged, skeptical and even critical audience. If you are unable to make your points clearly and effectively, your effectiveness will plummet.

There are no shortages of books and training courses on communicating powerfully to persuade and to build relationships. However, they do not address the issue of how to communicate effectively in high stress, time-scarce situations.

In this program, Coen Tan aims to bring a new light to your communication techniques. He will uncover ways to approach key stakeholders and through his workshop you will be equipped with tools to communicate in high stakes, high pressure situations.

Objective

In this program, you will learn how to:

1. Understand the 4 main purposes of communications so that you can keep your message focused and on point
2. Learn the art of assertive communications and support your points of view with logical frameworks and emotional appeal
3. Communicate effectively and efficiently so that you get your point understood clearly each time
4. Communicate powerful messages that get your audience to think, feel and act
5. Develop your quick-thinking skills so that you can speak on your feet confidently, fluently and knowledgeably.

Outline

Why People Don’t Communicate Clearly

• Challenges people face when having to communicate under pressure, stress, or when they are busy
• Personal fright-fight-flight patterns and natural defenses that cause people to “clamp up” when communicating
• 4 sins communicators made because of “trying too hard”

Critical Thinking

• Analyze issues from different points of view
• Form well supported arguments and coherent viewpoints
• Thought formation for clear communications

Communication Best Practices

• Communication “follow through” – how to communicate so others listen
• Manage your emotions – how to communicate firmly yet palatably
• Limit verbosity – the art of “saying enough” and when to “shut it”

Impactful Communication Delivery

• Participants will be coached to improve upon their basic communication skills (voice quality, pitch, vocal variety, body language, eye contact and energy) so that they
• become even more impactful speakers
• Eliminate bad habits that are credibility killers

Who should attend

• Leaders of teams
• Project managers
• Customer/client facing employees
• Executives having to communicate across departments, with different stakeholders

Assumed Prior Knowledge / Pre-Requisite

This is not a basic communications skills course.
Therefore, participants should possess assumed knowledge such as:

• Basic communication skills, e.g. body language, tonality, facial expression
• Prior knowledge of content in their own work areas

Pre-requisites:

• Open-mindedness and receptiveness to new ideas
• Fair fluency in the Spoken English Language (this is not an English-Proficiency Course)

Testimonials

Profile of Shawn Hoh

Leadership Speaker, Coach, and Trainer | 2nd Generation Business Leader | Certified Enneagram Practitioner | ACLP Certified | Certified SCRUM Master

Shawn stands at the forefront of next generation leadership, championing a world where people can go to work and enjoy what they do, with the people they love, knowing that they can make a difference. His dedication to deep empathy and human connection is the cornerstone of every engagement, creating safe and inclusive spaces that empower individuals to contribute fully and authentically.

As a beacon for joyful and engaging learning, Shawn infuses each session with fun and innovative strategies, ensuring learning is not just a process but a delightful journey. With a strong focus on combing lectures and gamification, his workshops are a testament to practical insightfulness, seamlessly tying abstract concepts to everyday choices with an engaging flair that resonates deeply with his audience.

Drawing on his personal narrative of courage and resilience, Shawn's leadership story is rich with hands-on experiences as a second generation business owner, fuelling his dynamic approach to speaking and coaching. His narrative is a pledge of confidence, a testament to his own journey of self-worth and achievement, which he passionately imparts to inspire transformation.

At the heart of Shawn's methodology lies a robust suite of leadership tools—from the Enneagram to Situational Leadership—that he deftly applies to unveil and enhance the leadership capabilities of his clients. His nuanced understanding of team dynamics and behavioural patterns informs his consultative approach, diagnosing and navigating complex organizational challenges with a perspective shaped by mutual respect and inclusivity.

In his role as a second-generation business leader, Shawn has cultivated a company culture celebrated for its empathy, respect, and steadfast commitment to employee welfare and customer satisfaction. His efforts have yielded a legacy of staff retention and wellness, setting an industry standard for what an enlightened, psychologically safe workplace looks like.

Through a lens of pragmatic optimism, Shawn guides leaders to shift from constraint to conquest, equipping them with the mindset to overcome barriers and embrace growth. With an impressive track record impacting over 5,000 individuals in the past five years and working with organisations like Singtel, Property Guru, and Family Justice Courts, Shawn doesn't just promise results—he makes them a reality, ensuring every participant walks away poised to make their mark. If Shawn's vision speaks to you, and you're looking for a speaker who will leave an indelible mark on your team and organization, reach out. Together, you'll not just chart a course for success—you'll redefine it.